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Privacy Policy

A Legal Disclaimer

Synergy Sound & Screen LLP ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This policy describes how we collect, use, and share your personal data when you use our services, interact with our website, or inquire about our AV rental and DJ booking services.

Effective Date: 08/12/2025

Privacy Policy - The Basics

Information We Collect

We only collect information necessary to provide our rental and booking services and to manage our business operations.

A. Information You Provide to Us

When you inquire about a rental, book a package, or contact us, you voluntarily provide the following types of data:

  • Identity and Contact Data: Name, email address, telephone number, and billing address.

  • Event Details: Date, time, and location of the event, type of event (e.g., wedding, corporate party, school assembly), and specific equipment or DJ requirements.

  • Financial Data: Payment details (though processed via secure third-party gateways; we do not store full payment card details).

B. Technical Data

When you visit our website, we automatically collect:

  • Usage Data: Information about how you use our website (e.g., pages viewed, time spent on the site, referral source).

  • Device Data: Internet Protocol (IP) address, browser type and version, and operating system.

🔒 Privacy Policy for Synergy Sound & Screen LLP


 How We Use Your Information (Purpose)
We use your personal data for the following essential business purposes:
PurposeLegal Basis (e.g., for GDPR compliance)
Service FulfilmentContract: To process your rental inquiries, confirm bookings, arrange delivery and collection of equipment, and facilitate DJ bookings.
CommunicationLegitimate Interests: To respond to your requests, provide necessary updates about your booking, and send pre- and post-event service communications.
Billing & PaymentsLegal Obligation: To process payments and comply with tax and accounting laws.
Website ImprovementLegitimate Interests: To analyze website usage, troubleshoot site functionality, and improve the user experience.
Marketing (where permitted)Consent: To send promotional emails about new packages or services, only where you have explicitly opted-in to receive them.
Sharing Your Personal Data
We share your data only with trusted third parties necessary for the operation of our business:

  • Subcontractors & Engineers: We share your event details (name, venue, time) with our DBS-checked engineers or third-party logistics partners to facilitate timely delivery and setup.

  • Affiliated DJs: If you use our "Book a DJ" service, we share your name, contact details, and event details with the chosen affiliated DJ to finalize the booking contract.

  • Payment Processors: We use secure, encrypted third-party payment gateways (e.g., Stripe, PayPal) to process transactions. We never store your full credit card information.

  • Legal Compliance: We will disclose your data where legally required to do so by a government authority, court order, or regulatory body.

Data Security and Retention

  • Security: We have implemented appropriate security measures, including physical, electronic, and managerial procedures, to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way.

  • Retention: We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for satisfying any legal, accounting, or reporting requirements. Typically, we retain booking records for a period of [Specify time, e.g., 6 years] following the tax year in which the service was provided.

Your Rights
Depending on your location, you may have the following rights regarding your personal data:

  • The Right to Access: Request a copy of the personal data we hold about you.

  • The Right to Rectification: Request correction of any incomplete or inaccurate data we hold about you.

  • The Right to Erasure: Request the deletion or removal of your personal data where there is no good reason for us to continue processing it (this excludes data we must keep for legal reasons).

  • The Right to Object: Object to the processing of your personal data for direct marketing purposes.

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